POSITION PURPOSE

Supports the Store Manager in effectively managing the operation of a store, ensuring that donors and customers receive superior customer service and that production, sales, and margin goals are achieved.

JOB FUNCTIONS

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Punctual and dependable attendance.
• Manages budget and maintains expenditures in accordance with the Agency, departmental, and store financial goals.
• Hire, train, evaluate, motivate, and supervise all store personnel to maintain and exceed the Agency’s operational standards.
• Comply with Agency policies and DGR standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
• Greet, assist, and provide excellent customer service to donors and customers.
• Assist and resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to Agency standards.
• Perform and assist in all functions completed by store personnel.
• Attend all meetings and training as required by the Agency and conduct all monthly meetings with store employees.
• Maintain all company records and reports accurately and in a timely fashion.
• Meet store sales and production goals by assisting in sales and processing of items.
• Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
• Perform other duties and projects as assigned.

KEY KNOWLEDGE AND EXPERIENCE

• High School diploma or GED, preferred.
• Associate degree or completion of related retail management course work preferred.
• 3 years of experience in a supervisory role of 12 or more employees in retail, manufacturing, production, or food services and/or demonstrated success and completion of Goodwill assigned training.
• High level of attention to detail.
• Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.
• Must be proficient in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Must be able to adapt to growth and a changing environment within the Agency.
• Ability to complete and maintain:

CPR and First Aid certifications

• Must be 21 years old.
• Valid Tennessee Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.
• Reliable transportation and communication required.
• Must be available to work during operating business hours as needed for business operations. Work schedule includes days, evenings, holidays and blackout periods, weekends are required.

CERTIFICATES, LICENSES, REGISTRATIONS

• CGI’s POS certification for Sales Associate II

DIRECT REPORTS

• Supervises all employees assigned to the store except the Store Manager

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Experience:

• Supervising: 1 year (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person